Privacy policy

Limited Liability Company "City Inn Smart Hotel", registration code 43847937, represented by its director Andrii Oleh Novosad, acting based on the Charter (hereinafter referred to as the "Hotel"), offers any capable individual (hereinafter referred to as the "Guest" or "Guests") to accept (agree to) this public contract for the provision of temporary accommodation services (hereinafter referred to as the "Contract").

Please read this Public Offer (Contract) for the provision of services. If you do not agree with or understand any of its terms, we suggest that you seek additional clarification from Hotel staff.

The services are provided at the City Inn Lviv, located at: 53b Ivana Franka Str., Vinnyky, Lviv region, Ukraine (hereinafter referred to as the "Hotel"). These services include accommodating individuals by providing rooms (spaces) for temporary residence, as well as dining services, supplementary, and additional services as specified (hereinafter referred to as the "Services") under the terms of this Contract.

The Hotel operates 24/7.

Suppose you accept the Services offered by the Hotel. In that case, it is assumed that you fully and unconditionally agree to all the terms of this Public Offer (Contract) in full, accept them without reservations, and understand all their provisions. This Public Offer (Contract) determines the rights, obligations, and responsibilities of both the Hotel and the Guest and operates concurrently as a supplement to other related agreements.

1.1. This Public Offer, governed by Article 641 of the Civil Code of Ukraine, defines the terms of the agreement and is an official public offer addressed to other individuals (hereinafter referred to as "Guest" or "Guests") to agree to the provision of accommodation services (provision of a room/space for temporary residence), as well as dining, supplementary, and additional services under the terms below.

1.2. In the text of this Public Offer (Contract), the Hotel and the Guest are collectively referred to as the "Parties," and each individually as a "Party."

1.3. Each Party guarantees the other that they possess the necessary legal capacity, as well as all the rights and authority needed and sufficient to conclude and fulfill this Contract.

1.4. The text of the Public Offer (Contract) is published on the Hotel’s official website: www.city-inn.com.ua (hereinafter referred to as the "Hotel’s Website").

1.5. The Guest agrees to the disclosure of information to third parties related to the execution of this Public Offer (Contract) and the receipt of Services from the Hotel.

2.1. The subject of this Public Offer/Contract is the provision by the Hotel to the Guest, for a fee, of accommodation services by providing a room/space for temporary residence at the Hotel’s location according to the booking order, as well as dining, supplementary, and additional services.

2.2. The Contract is deemed concluded and takes effect as an adhesion contract upon the Guest performing any action specified in clause 3.4 of this Contract, indicating full and unconditional acceptance of all the terms of the Contract without any exceptions or restrictions, by Article 642 of the Civil Code of Ukraine. The agreement for the provision of temporary accommodation services concluded by the Guest through acceptance of the Public Offer has legal validity under Article 642 of the Civil Code of Ukraine and is equivalent to a contract signed by both Parties, implying that the Guest has read and agreed to the terms of this Public Offer (Contract).

3.1. The Contract between the Hotel and the Guest is concluded as an adhesion contract (Article 634 of the Civil Code of Ukraine).

3.2. Acceptance of the Public Offer means the Guest’s performance of any actions specified in clause 3.4 of this Contract.

3.3. Acceptance of the Public Offer constitutes the Guest’s full, unconditional, and irrevocable acceptance of all terms of the Contract without any exceptions or restrictions and is equivalent to a bilateral written agreement under part 2 of Article 642 of the Civil Code of Ukraine.

By entering into the Contract, the Guest:

3.4. The Guest confirms acceptance of the Public Offer under Article 642 of the Civil Code of Ukraine by performing any of the following actions:

3.5. The Guest is obliged to independently provide accurate personal data and information during registration for the Hotel’s services.

3.6. The term for accepting this Public Offer is unlimited.

4.1. Hotel services, including additional services, are provided to the Guest on a paid basis according to the terms of the Contract and the rates/prices specified in the Hotel’s informational materials and/or website, taking into account the chosen room category. The Hotel determines and modifies rates/prices for its services unilaterally.

4.2. The right to receive/use the Hotel’s services is granted after payment for the respective services according to the rates/prices. The Hotel may provide services without prepayment based on a separate written agreement in compliance with current Ukrainian legislation.

4.3. The Hotel may apply flexible pricing and discount systems for temporary accommodation services.

4.4. Payment for services at the Hotel can be made in cash, by bank cards (Visa, Mastercard), bank transfer, or any other valid method under Ukrainian law. Payment can also be made via a secure online payment provider page ("Portmone") upon receiving a link from Hotel staff. Proof of payment is confirmed by a receipt from the payment provider offering online acquiring services.

4.5. Upon the expiration of the paid accommodation period, the Guest must vacate the room and remove personal belongings no later than the checkout time specified in clause 4.6 of this Contract or pay for an extended stay, provided no third party has reserved the room.

4.6. Check-in time at the Hotel is 2:00 PM, and check-out time is noon. The period between check-in and checkout is referred to as a "billing day."

4.7. Early check-in and late checkout are additional services that are charged according to the chosen room category and the rates specified in the Hotel’s informational materials and/or website. Check-in before 6:00 AM and checkout after 9:00 PM are charged at the full daily room rate. Check-in after 6:00 AM and checkout before 9:00 PM are charged at half the daily room rate. If the Guest stays less than a billing day, payment is charged for the full day regardless of the actual checkout time.

5.1. Accommodation in the Hotel is provided on a prepaid basis, requiring 100% payment for the agreed period of temporary accommodation at the rates specified in the Hotel’s materials and/or website. The Guest must present identification documents (passport, birth certificate for individuals under 16 years old, etc.) and complete a registration form at the reception. Failure to provide such documents entitles the Hotel to refuse services.

5.2. If the Guest cancels a reserved service or changes the start/end date of the service for reasons not attributable to the Hotel, or changes the terms of the service after payment, this is considered a partial or full cancellation of the service. The Hotel retains or charges 100% of the service cost for one day unless otherwise regulated by separate written agreements before the service begins.

6.1. In the event of force majeure circumstances (war, floods, earthquakes, fires, strikes, epidemics, changes in legislation, etc.), the Parties are partially or fully released from fulfilling their obligations under this Contract.

6.2. The Party unable to fulfill its obligations due to force majeure must notify the other Party in writing about the occurrence and cessation of such circumstances.

6.3. Force majeure circumstances must be confirmed by a competent authority by current Ukrainian legislation.

7.1. Children under 5 years old can stay with their parents in the same room with no additional charge for an extra bed and breakfast.

7.2. Children aged 6 to 12 years can stay with their parents in the same room with an additional bed charged at the applicable rate. Breakfast is not included in the additional bed rate but can be provided at a 50% discount upon request.

7.3. Children under the age of 18 can only be accommodated with their parents or other legal guardians.

8.1. In addition to accommodation services, the Hotel provides the following free services:

8.2. Other additional services are provided at the rates/prices specified in the Hotel’s informational materials and/or website, depending on the chosen room category.

8.3. Accommodation with pets is an additional paid service offered by the Hotel and is governed by the internal pet accommodation policy, which the Guest must confirm by signature during registration at the Hotel.

Guests have the right to request and receive the pet accommodation policy in advance through any means of communication. Compliance with the internal pet accommodation policy is mandatory for the Guest regardless of prior familiarity with it.

9.1. Guests of the accommodation services have the right to:

9.2. Guests of the accommodation services are obligated to:

10.1. The Hotel is obligated to:

Items may also be shipped to the owner upon written request at the owner’s expense.

Perishable food items left behind by Guests will be discarded according to the Hotel’s established procedure.

The Hotel is not responsible for money, valuables, or other material items left in the room outside the mini-safe or lost on the Hotel’s premises, except for items provided to the Hotel for safekeeping.

10.2. The Hotel has the right to:

Guests are prohibited from:

In cases of violations of behavioral rules or obligations outlined in Sections 9-11 of this Public Offer, the Hotel reserves the right to refuse further accommodation services and evict the Guest with the preparation of an official act, involving law enforcement if necessary.

Guests acknowledge the Hotel’s right to refuse accommodation services to individuals who:

12.1. In case of complaints, Guests must provide: a written complaint, receipt (or equivalent), a document with the Hotel’s mark confirming a violation of service conditions, and proof of actual damages. Complaints and all required documents must be submitted within 14 days of the service conclusion date. Complaints are considered only if the Hotel was informed of service condition violations in advance, allowing for resolution within 12 hours.

12.2. The Hotel reviews received complaints within 20 days.

12.3. Complaints submitted violating this Public Offer’s requirements will not be considered.

12.4. Complaints regarding services provided to the Guest by third parties on or outside the Hotel premises (services not directly provided by the Hotel or outside the Hotel's direct control) will not be considered.